Frequently Asked Questions
How long does it take to inflate a car tyre?
RoadMate can inflate a standard car tyre in just a few minutes when topping up from low pressure (typically 3-5 minutes from 22 to 36 PSI). For a completely flat tyre, it takes approximately 6-10 minutes depending on tyre size. The high-performance motor delivers up to 150 PSI, making it faster than most petrol station pumps.
How many tyres can I inflate on a single charge?
On a full charge, RoadMate can typically inflate 4-6 car tyres, 8-10 motorbike tyres, or 12-15 bicycle tyres depending on starting pressure. The rechargeable battery takes 3-4 hours to fully charge via the included USB cable. For extended use, simply recharge between sessions to maintain optimal performance.
Will it automatically stop or can it overinflate my tyres?
Yes, RoadMate features intelligent auto shut-off technology that automatically stops inflation when your preset pressure is reached. Simply set your desired PSI using the digital display, press start, and RoadMate will do the rest – no need to monitor it constantly. This prevents overinflation and ensures your tyres are always at the perfect pressure for safe driving.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 Day Money-Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@heycupid.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.