Frequently Asked Questions
Will it fit my car?
The HandiAssist works with most vehicles that have a standard U-shaped door latch/striker on the door frame. If your latch area is covered or flush, it may not be compatible. Checking your door frame before ordering is the easiest way to confirm.
Will it damage my car?
When used correctly, the handle is designed to sit securely in the latch opening without requiring permanent installation. Always ensure it’s seated properly before applying pressure.
Who is it best for?
Anyone who wants a steadier, more confident way to get in and out of a car — including older drivers, caregivers, and people who prefer extra support on everyday outings.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 Day Money-Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@heycupid.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.