Frequently Asked Questions
How is this different from cheap alternatives online?
FurMagic uses premium materials built to last. Cheap alternatives have thin fabric that tears easily, weak static pickup, and seams that fail quickly. FurMagic features durable construction with high-grade mesh designed for daily use. Plus, it delivers fast from Australia—no long overseas shipping waits.
Does it really collect hair into clumps like the reviews say?
Yes! The electrostatic mesh creates a static charge that pulls hair as you swipe. Hair naturally collects into neat clumps that you can peel off in one satisfying motion. It's oddly satisfying to watch.
Will it damage my furniture or fabrics?
No. The soft mesh is gentle on all surfaces including delicate fabrics, leather, and expensive upholstery. It attracts hair through static—not by scraping or pulling. Thousands of Australians use it daily without any fabric damage.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 Day Money-Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@heycupid.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.