Frequently Asked Questions
How easy is it to set up?
PureFlow installs in just minutes with no tools or plumber needed. Simply twist off your existing shower head and attach PureFlow by hand. The complete kit includes everything you need - hose, wall holder, and filters. Most people are done in under 5 minutes.
How long does one filter last?
Filter lifespan depends on your water quality and usage. Most users replace their filter when it darkens in colour, which typically occurs after 2-4 weeks of regular use. PureFlow includes 5 replacement filters - enough for months of cleaner water. Just keep an eye on the filter colour and replace as needed.
Will I actually notice a difference?
Yes! Most users notice stronger water pressure immediately and report softer skin, shinier hair, and less dryness within the first few days. The multi-layer filtration removes chlorine and impurities that damage skin and hair - you'll feel the difference from day one.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 Day Money-Back Guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@heycupid.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.